Virtual Agent
Unlike a simple chatbot, a virtual agent uses advanced artificial intelligence to understand context, personalize responses, and simulate natural human-like conversations.
This makes interactions faster, smarter, and more engaging, while helping businesses save time, reduce costs, and improve customer satisfaction.
A virtual agent is an AI-driven assistant that helps businesses interact with customers across multiple channels—like WhatsApp, phone, social media, email, and web chat. It automates support, answers questions instantly, and engages prospects naturally, working 24/7 to improve efficiency and customer satisfaction.
Frequently Asked Questions
What is Novo Virtual?
Novo Virtual is an AI-driven platform for customer communication and automation.
How does it help businesses?
It enhances sales, scales operations, and reduces costs through AI-powered virtual agents across various channels.
What channels are supported?
Novo Virtual integrates with WhatsApp, email, phone calls, social media, and live chat for seamless customer interaction.
Is support available 24/7?
Yes, it provides 24/7 automated support to assist customers at any time.
What is workflow optimization?
Workflow optimization streamlines processes, improving efficiency and reducing human errors in business operations.